Synergy Total Care - Simply FUEL & GO

Stress free, ‘grab-and-go’ motoring with Synergy Total Care – your fully-insured lease vehicle.

If you like the idea of having a single fixed cost for your vehicle including insurance, service and maintenance, road tax, breakdown cover and even tyres, Synergy Car Leasing has the solution for you. It guarantees that you and your new lease vehicle are totally cared for, all you need to do is add fuel.

What's Included?

Synergy Total Care provides you with everything you need all in one package!
  • Guaranteed Maintenance - All routine work due to be carried out during the length of your lease agreement is covered by Synergy Total Care. It's a hassle-free option to book your car into approved dealerships and garages for your cars scheduled service.
  • Breakdown Cover – Synergy Total Care comes complete with breakdown cover provided by the RAC. This means you’ll never be left stranded and the experts in the orange will have you back on the road in no time.
  • Third Party Liability Cover – From the first day to the last day, your lease vehicle is automatically covered for third party motor insurance, so you don’t have to worry about your policy expiring.
  • Accident Management – Accidents can be a deeply unpleasant experience, but if the worst happens, Synergy Total Care takes care of your vehicle and deals with any necessary repairs that need to be carried out.
  • Own Damage Protection – These things happen, but when they do it’s good to know that through Synergy Total Care, any damage resulting from either an accident or a fire will be repaired. It even includes glass protection.
  • Total Loss Shortfall Protection – If your vehicle can’t pull through after an accident and is written off, we will terminate your lease without you having to pay a financial penalty, which leaves you free to discuss a replacement vehicle
  • Tyres  – Synergy Total Care operates a ‘Fair Play’ policy when it comes to tyres. In the event of an unfortunate puncture or blowout, we’ll cover the cost of your replacement tyres.

Who is eligible? 

  • Must be aged between 21 and 67
  • Have no more than 6 points on their licence
  • Must have held a valid EU licence for 1 year or more
  • Have no more than 2 at fault accidents/claims made within the last 24 months
  • Have not been advised to stop driving by DVLA or a medical practitioner due to medical conditions
  • Be the lessee or lessee's spouse/partner (for Regulated Contract Hire and Personal Contract Hire)
  • Be an employee of the lessee (for Contract Hire) 


Why Choose Total Care?

  • Cover will start on the day of delivery, you can rest assured that this will continue right through to when the vehicle is collected.
  • By bundling together contract hire, maintence and insurance you can benifit from a complete and hassle-free approach to your vehicles needs which saves you time and money
  • You can have the certainty of a fixed monthly outgoing for all your vehicle costs in one consolidated place and at a competitive price for the duration of your vehicle’s term
  • You will save time by not having to shop around for insurance renewal quotes
  • It utilises the tax and financial benefits of Contract Hire to enable you to reclaim the relevant VAT charges where appropriate
  • Our maintenance cover ensures that your car is maintained and serviced regularly and we also provide you with an extensive breakdown package so that you are never stranded
  • We don’t have to wait for a third-party to give us the go-ahead to repair your vehicle – significantly reducing your downtime and getting you back on the road quicker





Insured Lease Vehicle  ✔️ 
Guaranteed Maintenance Cover ✔️  Optional
Fixed Monthly Rentals
Total Loss Shortfall Protection ✔️ 
Accident Management Cover ✔️ 
Breakdown Assistance ✔️  ✔️ 
Glass Damage Protection ✔️ 
Road Tax ✔️  ✔️ 
Cover Extends to Family ✔️ 
Third-Party Cover & Own Damage Protection ✔️ 



Popular Total Care FAQ's


1. What is Synergy Total Care?

To put it simply, Synergy Total Care is car leasing with insurance provided by Arval. It includes fixed monthly rentals with service & maintenance, road tax, breakdown cover and tyres


2. What is own damage protection?

You will not be responsible for the costs of repairing any damage to your vehicle. However, you may need to pay a Customer Incident Charge if you are found 'at fault'. 

The Own Damage Protection will not protect you against damaged caused or resulting from driver abuse or neglect. If any damage is caused by the fault of a third party then Arval will recover the costs directly from them.


3. Can you lease a car with insurance included? 

Your Total Care package covers your insurance for both Business and Personal use of your leased vehicle. You are not restricted to the types of journey you make, subject to trade usage criteria detailed in your contract.


4. How does leasing a car work with insurance?

Synergy Total Care is a unique way where you can bring together all aspects of leasing a car into one easy to manage payment. It covers the lease of the vehicle, the road tax, maintenance and breakdown cover. Making it completely hassle-free! 


5. What is glass protection?

Arval is responsible for repairing and replacing the body glass to your vehicle. You must report the damage to Arval and the repair will be arranged via Arval’s network. 

Repairs are free of charge however replacement windscreens and glass will incur an incident charge which is fixed at £50 per incident. No Customer Incident Charge applies where the glass is repaired.

To report an incident or for glass replacement call the Arval Driver Contact Centre on 0370 600 4499.


6. Am I entitled to a replacement vehicle when mine is off the road due to an accident?

If the repairer has a courtesy vehicle available, while your vehicle is being repaired then you can ulitlise this, subject to their conditions, and the insurance cover costs and/or any administration fee must be paid directly to the repairer by you. Please note this may not be a like for like vehicle. 

If you would like a separate rental vehicle, Arval can assist in booking this and the cost of the vehicle including the collision damage waiver insurance provided by the rental company must be covered by you. 

The rental agreement will be between you and the rental company. For your convenience we will invoice you the costs or charges so that you do not need to set up an account directly with the rental company. 

The driver will need to utilise the garages own insurance, this will not be covered under Arval Total Care. If the vehicle provided is not suitable the driver can hire independently at their own cost.


7. Will my no claims history be taken into consideration?

No, Synergy Total Care does not take any claims into account


8. Who is allowed to drive my vehicle?

For customers on a Personal Contract Hire agreement, the driver’s spouse or partner and immediate family (i.e. parents, siblings or children) can drive the vehicle provided they fit the eligibility criteria.

For customers on a Contract Hire agreement, any employee of the company and their spouse, partner or immediate family (i.e. parents, siblings or children) can drive the vehicle, provided they fit the eligibility criteria.

Restrictions and exclusions also apply, for example, in relation to age, driver history (including medical) and use of the vehicle.


9. Is Total Care available with no deposit? 

Yes, we offer many options regarding initial payment for Synergy Total Care, from 1-month initial rental to 12. Choose contract terms to suit you.


10. I've had an accident, what do I do?

You must contact Arval at the earliest opportunity and make sure that it is safe and legal to do so. Please call Arval’s driver support contact center on 0370 600 4499 and select ‘report an accident’.

Arval’s Accident Management partner will record the relevant details and either get your vehicle recovered if it is immobile or allocate a repairer.

Want to know more?

Speak to one of our dedicated Account Managers today!


Tel: 01423 228280