Leasing Help and Advice During Covid-19  - Updated 26.03.20

We recognise at Synergy keeping you mobile and being there for you in these difficult times is key. Our team are available by telephone 01423-228280 and email contactus@synergycarleasing.co.uk to help in any way we can. If you require help or advice about your current contract, or have any concerns over your ability to pay see contact details for your finance provider below.

What if I am unable to make my lease payments?

If you have any concerns regarding continuing your payments, please speak to your finance provider directly.  They will be able to discuss your individual situation and requirements with you.

At this challenging time, we understand that some finance providers are taking an extended amount of time to answer their phones and respond to emails.  Finance companies are regularly updating their websites with the latest Covid-19 support, information and contact details.  For more information we recommend you visit your finance provider’s website.

Finance Provider

Customer Service Number

Website

ALD Driver Assistance

08000 32 3277

https://www.aldautomotive.com/

Alphabet

0370 5050 135

https://www.alphabet.com/

Arval Driver Helpline

0370 600 4499

https://www.arval.co.uk/

Close Brothers Contract Hire

0161 888 2818

www.close-leasing.co.uk

Hitachi Capital Vehicle Solutions Assistance

0344 463 2900

https://www.hitachicapitalvehiclesolutions.co.uk/

Leaseplan Driveline

0344 493 7644

https://www.leaseplan.com/

Leasys Assistance

03445 614 611

https://www.leasys.com/

Lex Autolease

0344 824 0707

https://www.lexautolease.co.uk/

Mercedes-Benz Financial Services (MBFS)

0370 847 0700

https://www.mbfs.com/

MNH Maintenance Driver Helpline

01254 244 244

https://www.maintenancepacks.com/

PSA Finance (Peugeot, Citroen, DS, Vauxhall)

0345 313 3805

https://www.psa-finance.co.uk/

Santander Consumer Contract Hire Assistance

0330 134 8751

https://www.santanderconsumer.co.uk/finance-that-fits/car-finance/personal-customers/personal-contract-hire/

Volvo Finance

0800 0851 759

https://www.vfsco.com/en-en/contact-us.html

Volkswagen Financial Services (VWFS – Audi, VW, Skoda, Seat)

0370 010 2022

https://customer.vwfs.co.uk/

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

I have an order for a new lease vehicle placed with Synergy, when will I receive my car?

Synergy remains open and we will continue to provide you with the most up-to-date information regarding your vehicle order, and offer help and advice with your existing contract.  Our team are working securely and remotely, to support you at this challenging time.

Following the Prime Minister’s announcement on Monday 23rd March to announce restrictions to non-essential retail in order to reduce the spread of Covid-19,  we anticipate that, in the majority of cases, cars booked or expected for delivery from 24.3.20 to 14.4.20 will not be delivered.

When the situation is clearer or changes, we’ll provide further updates and arrange deliveries as quickly as possible.

Your safety, our people’s and our suppliers’ safety is our first priority.

 

I have an end-of-contract car which is due for collection, when will my car be collected?

Due to the Prime Minister’s announcement on 23rd March to restrict non-essential travel, we anticipate that end-of-contract cars which are due for collection will not be collected from 24.3.20 to 14.4.20.

This, again, is for your safety and our suppliers’ safety in respect of social distancing rules.

We recommend maintaining adequate insurance cover for your vehicle until normal collections can be resumed.

Any concerns regarding your current lease payment, please contact your finance provider directly.

 

My contract is due to end, can I continue to use my current lease vehicle?

With the restrictions on deliveries of new vehicles, we expect you may want to continue using your existing vehicle.  You can still use your current vehicle, provided it is insured, and your finance provider will make a pro-rated charge. This solution means there is no initial rental to outlay for a new vehicle at this time.

Our team can also advise you on the possibility of formally extending your contract.  Please get in touch with your Account Manager.

 

My service and/or my MOT is due on my current lease vehicle, do I need to have it serviced/an MOT?

MOTs are being extended for 6 months, and many garages are only undertaking critical repairs.  Garages also need to adhere to social distancing and increased hygiene measures when the car is dropped at the garage and when it is collected.  It is unlikely you will be able to wait in the garage for any repairs to be completed.

If your car is due for a service, we suggest you check with your finance provider if they require the service to be done or if they are happy to wait.

If you are a key worker and your car requires servicing or critical repairs, please inform your finance provider and ask for assistance.

 

Can I lease a brand new car during the Coronavirus epidemic?

Yes.  Browse our website, speak to our friendly team at a time to suit you.  Our hassle-free, order process is all done online and over the phone, document administration is via email or online portal.  We still have stock vehicles and the ability to place factory orders, however, at this time,  we are unable to confirm delivery timescales.

 

Can my new lease vehicle be delivered safely to my door?

At the current time, we are unable to deliver vehicles due to the UK government’s restrictions on non-essential travel and social distancing.

 

Will the order of my new lease vehicle be delayed?

The automotive market is one of the world’s most connected supply chains, and some factories around the world are halting production for a few weeks to protect their staff.  In addition, with travel restrictions across international borders and in the UK, it is likely that there may be some delay to vehicle orders.

At Synergy we will continue our proactive communication with our customers and give you the most update information on the timescale for your new lease vehicle.

 

My lease is coming to an end, what are my options?

Speak to your Synergy Account Manager.  Our team are working securely and remotely, and have access to the very latest information from our range of finance providers and vehicle suppliers.

Depending on the type of contract, we can help with extending your current lease for a short period.

We’ll stay as close as possible to the latest information, in line with government advice.

Our opening times currently remain the same, so we’re available to answer questions 7am-9pm Monday to Friday, and 9am-9pm Saturday and Sunday.

Alternatively, email contactus@synergycarleasing.co.uk