Synergy Car Leasing answers some of the latest questions on leasing during Covid-19 - Updated 17.03.21

We recognise at Synergy keeping you mobile and being there for you in these difficult times is key. Our team are available by telephone 01423-228280 and email [email protected]  to help in any way we can. If you require help or advice about your current contract, or have any concerns over your ability to pay see contact details for your finance provider below.


Can I lease a vehicle during the current national lockdown?

Our team are continuing to work safely and securely.  We are still able to source lease vehicles and ensure safe delivery of your new lease vehicle to your home or workplace across mainland UK.

Please check the latest offers and lead times with your Synergy Account Manager.  We have access to vehicle manufacturers stock availability and lead times, and we’re able to provide you with the latest information on your chosen vehicle.

To ensure our industry remains Covid-Secure there may be some elements of the automotive supply chain across the UK, Europe and internationally which mean lead times may be slightly longer than usual.  However, our team will ensure you are provided with the latest information and kept up to date on expected delivery dates.


Can my new lease vehicle be delivered by contactless delivery?

In line with government advice and social distancing rules, our suppliers offer safe and contactless delivery of new lease vehicles to home and work addresses.

This involves ensuring the car is hygienically cleaned before hand over, appropriate protective clothing for the delivery driver and protection of high contact areas within the vehicle and the keys sanitised.

Arrangements will be made with individuals to ensure that all parties are comfortable with the delivery arrangements.

You should check over the condition of the vehicle and report any concerns while your delivery driver is still present so it can be noted on the delivery documentation.


My new lease vehicle is due for delivery on or after 1st April 2021, why is there a slight change to the monthly rental?

Vehicle Excise Duty (Road Tax) increase 1st April 2021.

The chancellor announced in his budget on 3rd March 2021 that Vehicle Excise Duty (Road Tax) would increase in cost by the RPI amount (Retail Price Index, Approx 2.5%), for vehicles first registered on or after 1st April 2021.

If your car is delivered after this date you may notice an adjustment to your initial rental and regular monthly payment to cover this Tax rise.


What if I am unable to make my lease payments?

If you have any concerns regarding continuing your payments, please speak to your finance provider directly.  They will be able to discuss your individual situation and requirements with you.

At this challenging time, we understand that some finance providers are taking an extended amount of time to answer their phones and respond to emails.  Finance companies are regularly updating their websites with the latest Covid-19 support, information and contact details.  For more information we recommend you visit your finance provider’s website.

Finance Provider

Customer Service Number


ALD Driver Assistance

08000 32 3277


0370 5050 135

Arval Driver Helpline

0370 600 4499

Close Brothers Contract Hire

0161 888 2818

Hitachi Capital Vehicle Solutions Assistance

0344 463 2900

Leaseplan Driveline

0344 493 7644

Leasys Assistance

03445 614 611

Lex Autolease

0344 824 0707

Mercedes-Benz Financial Services (MBFS)

0370 847 0700

MNH Maintenance Driver Helpline

01254 244 244

PSA Finance (Peugeot, Citroen, DS, Vauxhall)

0345 313 3805

Santander Consumer Contract Hire Assistance

0330 134 8751

Volvo Finance

0800 0851 759

Volkswagen Financial Services (VWFS – Audi, VW, Skoda, Seat)

0370 010 2022


























Can I arrange a payment holiday on my leasing agreement?

Leasing customers should contact their finance provider directly if they wish to apply for a payment holiday or other support due to financial difficulties caused by Covid-19.  You can also find the latest information and advice from your finance provider on their website.   


My lease has ended, when will my vehicle be collected?

Please contact our Client Services Team for help with collection of your end-of-lease vehicle.

Synergy can arrange the collection of your vehicle for ALD, Alphabet, Arval, Close Brothers, Hitachi, Lex Autolease and Leaseplan.

Please email [email protected] with the following information:

-          Your vehicle registration number

-          Preferred collection date and address

-          Contact name and telephone number

Please allow 5 working days to organise collection. Collections take place Monday-Friday 8am-6pm.

Your vehicle will not be collected without prior arrangement, and you will be billed accordingly for extra days after your maturity date

For any other finance providers/ manufacturer finance contracts not listed above, you will need to contact them directly.  Please get in touch if you would like us to provide their contact details to you


Can I order a new lease vehicle and are there any delays?

Yes.  Browse our website, speak to our friendly team at a time to suit you.  Our hassle-free, order process is all done online and over the phone, document administration is via email or online portal.

There is currently plenty of stock availability of brand new vehicles within the UK

Vehicle manufacturer plants across Europe are working with adapted processes to keep their people safe, so for those considering ordering a new lease vehicle we advise placing your order in plenty of time to avoid any delays due to the current situation.


My service and/or my MOT is due on my current lease vehicle, do I need to have it serviced/an MOT?

Please ensure you vehicle is maintained to the manufacturer’s instructions. This includes servicing, tyres and MOTs where applicable. 

There is no longer any extensions to MOTs and vehicles must have an MOT on the third anniversary of its registration or on the anniversary of its last MOT if over 3 years old.  The only exceptions to this is vehicles where the MOT was due to expire between 30 March 2020 and 31 July 2020, where the MOT was extended for six months.


I have an order for a new lease vehicle placed with Synergy, when will I receive my car?

Synergy will continue to provide you with the most up-to-date information regarding your vehicle order, and offer help and advice with your existing contract.

There are some challenges in the supply chain currently as manufacturers have to comply with restrictions during this time, and Synergy will continue to access the latest information on factory orders directly from the vehicle manufacturers and proactively update our customers.

For those considering ordering a new lease vehicle we advise placing your order in plenty of time to avoid any delays due to the current situation.


My contract is due to end, can I continue to use my current lease vehicle?

Provided it is insured, you can still use your current vehicle. Your finance provider will make a pro-rata charge.

Please contact your Synergy Account Manager who can advise on the possibility of formally extended your contract, or alternatively about securing a new leasing vehicle. Speak to us today to chat through your options.


My lease is coming to an end, what are my options?

Speak to your Synergy Account Manager.  Our team have access to the very latest information from our range of finance providers and vehicle suppliers and there are some excellent vehicles available to lease through our stock deals for quick delivery or for factory order for specific requirements.

Depending on the type of contract, we can help with extending your current lease for a short period  or up to 12 months.  Many finance providers are offering excellent rates for vehicle extensions and your Account Manager will be able to obtain a quotation for you and ensure you stay mobile.


Our opening times currently remain the same, so we’re available to answer questions 7am-9pm Monday to Friday, and 10am-8pm Saturday and Sunday.

Alternatively, email [email protected]