Synergy Car Leasing answers some of the latest questions on leasing during Covid-19 - Updated 14.10.20

We recognise at Synergy keeping you mobile and being there for you in these difficult times is key. Our team are available by telephone 01423-228280 and email contactus@synergycarleasing.co.uk  to help in any way we can. If you require help or advice about your current contract, or have any concerns over your ability to pay see contact details for your finance provider below.

 

Can my new lease vehicle be delivered by contactless delivery?

In line with government advice and social distancing rules, our suppliers offer safe and contactless delivery of new lease vehicles to home and work addresses.

This involves ensuring the car is hygienically cleaned before hand over, appropriate protective clothing for the delivery driver and protection of high contact areas within the vehicle and the keys sanitised.

Arrangements will be made with individuals to ensure that all parties are comfortable with the delivery arrangements.

You should check over the condition of the vehicle and report any concerns while your delivery driver is still present so it can be noted on the delivery documentation.

 

What if I am unable to make my lease payments?

If you have any concerns regarding continuing your payments, please speak to your finance provider directly.  They will be able to discuss your individual situation and requirements with you.

At this challenging time, we understand that some finance providers are taking an extended amount of time to answer their phones and respond to emails.  Finance companies are regularly updating their websites with the latest Covid-19 support, information and contact details.  For more information we recommend you visit your finance provider’s website.

Finance Provider

Customer Service Number

Website

ALD Driver Assistance

08000 32 3277

https://www.aldautomotive.com/

Alphabet

0370 5050 135

https://www.alphabet.com/

Arval Driver Helpline

0370 600 4499

https://www.arval.co.uk/

Close Brothers Contract Hire

0161 888 2818

www.close-leasing.co.uk

Hitachi Capital Vehicle Solutions Assistance

0344 463 2900

https://www.hitachicapitalvehiclesolutions.co.uk/

Leaseplan Driveline

0344 493 7644

https://www.leaseplan.com/

Leasys Assistance

03445 614 611

https://www.leasys.com/

Lex Autolease

0344 824 0707

https://www.lexautolease.co.uk/

Mercedes-Benz Financial Services (MBFS)

0370 847 0700

https://www.mbfs.com/

MNH Maintenance Driver Helpline

01254 244 244

https://www.maintenancepacks.com/

PSA Finance (Peugeot, Citroen, DS, Vauxhall)

0345 313 3805

https://www.psa-finance.co.uk/

Santander Consumer Contract Hire Assistance

0330 134 8751

https://www.santanderconsumer.co.uk/finance-that-fits/car-finance/personal-customers/personal-contract-hire/

Volvo Finance

0800 0851 759

https://www.vfsco.com/en-en/contact-us.html

Volkswagen Financial Services (VWFS – Audi, VW, Skoda, Seat)

0370 010 2022

https://customer.vwfs.co.uk/

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Can I arrange a payment holiday on my leasing agreement?

Leasing customers should contact their finance provider directly if they wish to apply for a payment holiday or other support due to financial difficulties caused by Covid-19.  You can also find the latest information and advice from your finance provider on their website.   

 

My lease has ended, when will my vehicle be collected?

Please contact our Client Services Team for help with collection of your end-of-lease vehicle.

Synergy can arrange the collection of your vehicle for ALD, Alphabet, Arval, Close Brothers, Hitachi, Lex Autolease and Leaseplan.

Please email SynergyCST@synergycarleasing.co.uk with the following information:

-          Your vehicle registration number

-          Preferred collection date and address

-          Contact name and telephone number

Please allow 5 working days to organise collection. Collections take place Monday-Friday 8am-6pm.

Your vehicle will not be collected without prior arrangement, and you will be billed accordingly for extra days after your maturity date

For any other finance providers/ manufacturer finance contracts not listed above, you will need to contact them directly.  Please get in touch if you would like us to provide their contact details to you

 

Can I order a new lease vehicle and are there any delays?

Yes.  Browse our website, speak to our friendly team at a time to suit you.  Our hassle-free, order process is all done online and over the phone, document administration is via email or online portal.

There is currently plenty of stock availability of brand new vehicles within the UK

Vehicle manufacturer plants across Europe are working with adapted processes to keep their people safe, so for those considering ordering a new lease vehicle we advise placing your order in plenty of time to avoid any delays due to the current situation.

 

My service and/or my MOT is due on my current lease vehicle, do I need to have it serviced/an MOT?

Please ensure you vehicle is maintained to the manufacturer’s instructions. This includes servicing, tyres and MOTs where applicable. 

There is no longer any extensions to MOTs and vehicles must have an MOT on the third anniversary of its registration or on the anniversary of its last MOT if over 3 years old.  The only exceptions to this is vehicles where the MOT was due to expire between 30 March 2020 and 31 July 2020, where the MOT was extended for six months.

 

I have an order for a new lease vehicle placed with Synergy, when will I receive my car?

Synergy will continue to provide you with the most up-to-date information regarding your vehicle order, and offer help and advice with your existing contract.

There are some challenges in the supply chain currently as manufacturers have to comply with restrictions during this time, and Synergy will continue to access the latest information on factory orders directly from the vehicle manufacturers and proactively update our customers.

For those considering ordering a new lease vehicle we advise placing your order in plenty of time to avoid any delays due to the current situation.

 

My contract is due to end, can I continue to use my current lease vehicle?

Provided it is insured, you can still use your current vehicle. Your finance provider will make a pro-rata charge.

Please contact your Synergy Account Manager who can advise on the possibility of formally extended your contract, or alternatively about securing a new leasing vehicle. Speak to us today to chat through your options.

 

My lease is coming to an end, what are my options?

Speak to your Synergy Account Manager.  Our team have access to the very latest information from our range of finance providers and vehicle suppliers and there are some excellent vehicles available to lease through our stock deals for quick delivery or for factory order for specific requirements.

Depending on the type of contract, we can help with extending your current lease for a short period  or up to 12 months.  Many finance providers are offering excellent rates for vehicle extensions and your Account Manager will be able to obtain a quotation for you and ensure you stay mobile.

 

Our opening times currently remain the same, so we’re available to answer questions 7am-9pm Monday to Friday, and 10am-8pm Saturday and Sunday.

Alternatively, email contactus@synergycarleasing.co.uk