Synergy Car Leasing answers some of the latest questions on leasing during Covid-19 - Updated 10.06.20

We recognise at Synergy keeping you mobile and being there for you in these difficult times is key. Our team are available by telephone 01423-228280 and email to help in any way we can. If you require help or advice about your current contract, or have any concerns over your ability to pay see contact details for your finance provider below.


Can my new lease vehicle be delivered by contactless delivery?

In line with government advice and social distancing rules, many suppliers are now able to offer safe and contactless delivery of new lease vehicles to home and work addresses.

This will involve ensuring the car is hygienically cleaned before hand over, appropriate protective clothing for the delivery driver and protection of high contact areas within the vehicle and the keys sanitised and either posted through the letter box or left on the windscreen for collection.

Arrangements will be made with individuals to ensure that all parties are comfortable with the delivery arrangements.

The client will have to check over the condition of the vehicle and report any concerns regarding their new lease vehicle within a certain agreed timeframe, using the camera on their smartphone to document any concerns.


What if I am unable to make my lease payments?

If you have any concerns regarding continuing your payments, please speak to your finance provider directly.  They will be able to discuss your individual situation and requirements with you.

At this challenging time, we understand that some finance providers are taking an extended amount of time to answer their phones and respond to emails.  Finance companies are regularly updating their websites with the latest Covid-19 support, information and contact details.  For more information we recommend you visit your finance provider’s website.

Finance Provider

Customer Service Number


ALD Driver Assistance

08000 32 3277


0370 5050 135

Arval Driver Helpline

0370 600 4499

Close Brothers Contract Hire

0161 888 2818

Hitachi Capital Vehicle Solutions Assistance

0344 463 2900

Leaseplan Driveline

0344 493 7644

Leasys Assistance

03445 614 611

Lex Autolease

0344 824 0707

Mercedes-Benz Financial Services (MBFS)

0370 847 0700

MNH Maintenance Driver Helpline

01254 244 244

PSA Finance (Peugeot, Citroen, DS, Vauxhall)

0345 313 3805

Santander Consumer Contract Hire Assistance

0330 134 8751

Volvo Finance

0800 0851 759

Volkswagen Financial Services (VWFS – Audi, VW, Skoda, Seat)

0370 010 2022


























Can I arrange a payment holiday on my leasing agreement?

The Financial Conduct Authority (FCA) has announced that it expects all motor finance providers to provide three-month payment holidays for customers who are having temporary difficulties meeting leasing payments due to coronavirus. In addition, if customers are experiencing temporary financial difficulties due to coronavirus, finance providers should not take steps to end the agreement or repossess the vehicle.

Leasing customers should contact their finance provider directly, and seek the latest information and advice from their provider via their website.  


I am a key worker, can my new lease vehicle be delivered?

Depending on the type of vehicle you are leasing and the supplier, as well as the availability of the vehicle, it may be possible for your vehicle to be delivered to you during the current restrictions.

The vehicle will be delivered according to the latest advice from the government.


My lease has ended, when will my vehicle be collected?

Currently there are restriction on collection of some lease vehicles.  Many finance providers are offering incentives to extend current contracts by 6 or 12 months in order to keep customers mobile during this time.  

Over the short-term, similar to deliveries, processes are being adapted so that end-of-lease vehicles can be collected in a safe way, in line with social distancing requirements and government recommendations.

This, again, is for your safety and our suppliers’ safety in respect of social distancing rules.

We recommend maintaining adequate insurance cover for your vehicle until normal collections can be resumed.

 Any concerns regarding your current lease payment, please contact your finance provider directly.


Can I order a new lease vehicle and are there any delays?

Yes.  Browse our website, speak to our friendly team at a time to suit you.  Our hassle-free, order process is all done online and over the phone, document administration is via email or online portal. 

There is currently plenty of stock availability of brand new vehicles within the UK

Vehicle manufacturer plants across Europe are returning to work with adapted processes to keep their people safe, so for those considering ordering a new lease vehicle we advise placing your order in plenty of time to avoid any delays due to the current situation, and ensure you are first in the queue for your new lease vehicle as imports begin again.


My service and/or my MOT is due on my current lease vehicle, do I need to have it serviced/an MOT?

MOTs are being extended for 6 months, and many garages are only undertaking critical repairs.  Garages also need to adhere to social distancing and increased hygiene measures when the car is dropped at the garage and when it is collected.  It is unlikely you will be able to wait in the garage for any repairs to be completed.

If your car is due for a service, we suggest you check with your finance provider if they require the service to be done or if they are happy to wait.

If you are a key worker and your car requires servicing or critical repairs, please inform your finance provider and ask for assistance.


I have an order for a new lease vehicle placed with Synergy, when will I receive my car?

Synergy remains open and we will continue to provide you with the most up-to-date information regarding your vehicle order, and offer help and advice with your existing contract.  Our team are working securely and remotely, to support you at this challenging time.

In certain circumstances, deliveries can be made to key workers (depending on the type of vehicle and availability) and a very limited number of suppliers are delivering vehicles with additional health and safety measures as well as social distancing.

Delivery of stock vehicles is now possible in most cases, however some delays are to be expected with factory ordered vehicles as vehicle manufacturer plants across Europe return to work.

For those considering ordering a new lease vehicle we advise placing your order in plenty of time to avoid any delays due to the current situation, and ensure you are first in the queue for your new lease vehicle as imports begin again.

When the situation is clearer or changes, we’ll provide further updates and arrange deliveries as quickly as possible.

Your safety, our people’s and our suppliers’ safety is our first priority.


My contract is due to end, can I continue to use my current lease vehicle?

With the restrictions on deliveries of new vehicles, we expect you may want to continue using your existing vehicle.  You can still use your current vehicle, provided it is insured, and your finance provider will make a pro-rata charge. This solution means there is no initial rental to outlay for a new vehicle at this time.

Our team can also advise you on the possibility of formally extending your contract.  Please get in touch with your Account Manager. Many finance providers are offering excellent rates for 6 or 12 month formal extensions, and in some cases there may be a reduction on your existing rental.  Speak to us today for a quotation.


My lease is coming to an end, what are my options?

Speak to your Synergy Account Manager.  Our team are working securely and remotely, and have access to the very latest information from our range of finance providers and vehicle suppliers.  

Depending on the type of contract, we can help with extending your current lease for a short period  or up to 12 months.  Many finance providers are offering excellent rates for vehicle extensions and your Account Manager will be able to obtain a quotation for you and ensure you stay mobile.

We’ll stay as close as possible to the latest information, in line with government advice.


Our opening times currently remain the same, so we’re available to answer questions 7am-9pm Monday to Friday, and 10am-8pm Saturday and Sunday.

Alternatively, email