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We continue to achieve this by delivering an excellent service to our clients through industry knowledge, advice and quality customer communication supported by real value for money. All this is backed up by our Best Price Guarantee.
Synergy Car Leasing is celebrating over 17 years in business. Founded in 2006 by Paul Parkinson, who has more than 30 years’ experience in the automotive industry, Synergy Car Leasing is one of the leading automotive and finance credit brokers in the UK.
Synergy is recognised as the Best Medium-Sized Leasing Broker and is Highly-Commended for Customer Service in the 2022-2023 Leasing Broker Federation Awards. A large part of our growth has been driven by recommendation and referral from existing clients.
Newable Ltd, a London-based financial services, professional advice and workspace provider, acquired a majority shareholding in the business in early 2020, to further Synergy’s growth plans. Newable supports ambitious businesses with flexible finance solutions from patient capital investment, export finance, business finance and property finance. The organisation provides fully funded advice to businesses and hold 300 free events each year for SMEs; it also has 55 workspaces across the UK suitable for all budgets.
Clients still remain at the heart of our business and we continue to offer a professional, friendly approach and a personal service. Our head office is based in the beautiful spa town of Harrogate, North Yorkshire, where our hard-working team, chosen for their extensive industry knowledge and expertise, are located.
We’ve achieved the Platinum Trusted Service award from independent global feedback engine, Feefo, for consistently delivering best-in-class customer experience. We now have thousands of independent customer reviews which rate us 5 Stars for Customer Experience and Product.
We're also a member of the British Vehicle Rental and Leasing Association (BVRLA), so you can be assured of the highest standards of service, fair terms and conditions, as well as transparent and accurate information.
As a member of the British Vehicle Rental and Leasing Association (BVRLA), we adhere to the Leasing Brokers Member's code of conduct, so you can be assured of the highest levels of service, honesty and integrity. The code states that Leasing Broker Members agree to abide by the following principles:
View in full the BVRLA Code of Conduct.
Synergy Automotive is authorised and regulated by the Financial Conduct Authority (FCA) FRN 660618.
Data Protection Number Z9922966.
Our business has prospered over the last decade by ensuring we put our clients first and provide them with the very best leasing experience. We continue to follow the six consumer outcomes laid out by the Financial Conduct Authority (FCA) below:
ASSESSING AND IMPLEMENTING OUR TCF PRINCIPLES
MANAGEMENT INFORMATION (MI)
Management Information (MI) is vital for firms in analysing trends and assisting in identifying and solving any problems which are identified. Firms should use it to monitor customer treatment, expectations and outcomes.
This information – whether anecdotal or quantified – should be active rather than merely reactive. It should identify future risks rather than just dealing with known problems and should be acted on as required.
MI has no purpose if it is not used, and firms can improve their service and business performance with good MI. How the firm uses and collects MI is down to the directors and senior management of the firm.
TCF is already instilled in the culture of Synergy. Synergy ensures its teams are trained and competent in order to provide our service to the level of satisfaction the client expects. In addition, all teams are provided with internal training on the fundamental principles of TCF, including BVRLA e-learning modules.
Synergy Car Leasing operates a remuneration model that mitigates sales bias and rewards non-sales staff so as to not impact negatively on the treatment of clients.
Synergy's Complaints Policy is clearly displayed on our website and is also detailed in our Initial Disclosure Document. We aim to deal with complaints swiftly in accordance with FCA rules, and as a member of the BVRLA, we have access to a conciliation service if required. All complaints and queries are logged and the outcome noted in the Complaints Log, which is reviewed and analysed in Management Meetings
Synergy Car Leasing regularly reviews our processes, policies and procedures to ensure that TCF remains at the heart of our business. Any learnings are taken into account and are used to help shape any strategic decisions and the future direction of the company. Please see our full Treating Customers Fairly Policy for further information.
Our business is built on repeat orders, recommendations and referrals. We're passionate about delivering an excellent customer experience.
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OUR TEAM
CALLS ARE CHARGED AT YOUR STANDARD RATE & ARE INCLUSIVE IN YOUR MOBILE ALLOWANCE.
Lines are open:
Mon - Fri |
8:00 am - 7:00 pm
Sat - Sun |
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ACCREDITATION
& PARTNERS
Synergy Automotive Ltd trading as Synergy Car Leasing is authorised and regulated by the Financial Conduct Authority (FCA) FRN 660618. Synergy Automotive Ltd trading as Synergy Car Leasing is a credit broker and not a lender.