JOIN OUR
MAILING LIST
Be the first to receive exclusive special offers, news and information from Synergy Car Leasing. We will not pass your details to anyone else.
We continue to achieve this by delivering an excellent service to our clients through industry knowledge, advice and quality customer communication supported by real value for money. All this is backed up by our Best Price Guarantee.
Synergy Car Leasing is celebrating over 15 years in business. Founded in 2006 by Paul Parkinson, who has more than 30 years’ experience in the automotive industry, Synergy Car Leasing is one of the leading automotive and finance credit brokers in the UK, recognised as the fastest growing Leasing Broker in its class by the Leasing Broker Federation in 2019-20. A large part of our growth has been driven by recommendation and referral from existing clients.
Newable Ltd, a London-based financial services, professional advice and workspace provider, acquired a majority shareholding in the business in early 2020, to further Synergy’s growth plans.
15 years later, clients still remain at the heart of our business and we continue to offer a professional, friendly approach and a personal service. Our head office is based in the beautiful spa town of Harrogate, North Yorkshire, where our hard-working team, chosen for their extensive industry knowledge and expertise, are located.
We’ve achieved the Platinum Trusted Service award from independent global feedback engine, Feefo, for consistently delivering best-in-class customer experience. We now have thousands of independent customer reviews which rate us 5 Stars for Customer Experience and Product.
We're also a member of the British Vehicle Rental and Leasing Association (BVRLA), so you can be assured of the highest standards of service, fair terms and conditions, as well as transparent and accurate information.
As a member of the British Vehicle Rental and Leasing Association (BVRLA), we adhere to the Leasing Brokers Member's code of conduct, so you can be assured of the highest levels of service, honesty and integrity. The code states that Leasing Broker Members agree to abide by the following principles:
View in full the BVRLA Code of Conduct.
Synergy Automotive is authorised and regulated by the Financial Conduct Authority (FCA) FRN 660618.
Data Protection Number Z9922966.
Our business has prospered over the last decade by ensuring we put our clients first and provide them with the very best leasing experience. We continue to follow the six consumer outcomes laid out by the Financial Conduct Authority (FCA) below:
ASSESSING AND IMPLEMENTING OUR TCF PRINCIPLES
MANAGEMENT INFORMATION (MI)
Synergy Car Leasing produces Management Information (MI) to assess its performance against TCF principles. In order to ensure the business makes informed decisions to continue to treat our customers fairly, the MI is accurate, timely, consistent and relevant. The MI is regularly reviewed by the Management Team and in Account Management Team meetings, and includes analysis of sales data and other types of information.
Synergy Car Leasing ensures that all its staff are familiar with the principles of Treating Customers Fairly (TCF). Our Account Managers are trained and coached to explain the difference between different financial products, and to ask the right questions to understand the needs of individual customers. We undertake regular monitoring of our Account Managers and other members of staff so we can be certain of their competence. The Account Management Team and other staff members are kept up to date with key information via daily Team Meetings or emails.
Synergy Car Leasing operates a remuneration model that mitigates sales bias and rewards non-sales staff so as to not impact negatively on the treatment of clients.
Synergy Car Leasing’s Complaints Policy is clearly displayed on our website and is also detailed in our Initial Disclosure Document. We aim to deal with complaints swiftly in accordance with FCA rules, and as a member of the BVRLA, we have access to a conciliation service if required. All complaints and queries are logged and the outcome noted in the Complaints Log, which is reviewed and analysed in Management Meetings.
Synergy Car Leasing regularly reviews our processes, policies and procedures to ensure the TCF remains at the heart of our business. Any learnings are taken into account and are used to help shape any strategic decisions and the future direction of the company.
Our business is built on repeat orders, recommendations and referrals. We're passionate about delivering an excellent customer experience.
JOIN OUR
MAILING LIST
Be the first to receive exclusive special offers, news and information from Synergy Car Leasing. We will not pass your details to anyone else.
TALK TO
OUR TEAM
CALLS ARE CHARGED AT YOUR STANDARD RATE & ARE INCLUSIVE IN YOUR MOBILE ALLOWANCE.
Lines are open:
Mon - Fri |
7:00 am - 9:00 pm
Sat - Sun |
10:00 am - 8:00 pm
ACCREDITATION
& PARTNERS
Synergy Automotive Ltd trading as Synergy Car Leasing is authorised and regulated by the Financial Conduct Authority (FCA) FRN 660618. Synergy Automotive Ltd trading as Synergy Car Leasing is a credit broker and not a lender.