Service and Maintenance Guide

To get the most out of your leasing experience, all lease vehicles must be maintained and serviced to the manufacturer’s guidelines.

If you have opted for a Maintenance Plan as part of your leasing agreement, contact your provider for maintenance, servicing and tyres, as well as in the event of a breakdown.   See contact details below.

If you do not have a maintenance plan, your vehicle can be serviced either at a local main dealer or at an approved local garage which is VAT registered and uses genuine manufacturers parts (depending on your finance providers' requirements).

WHAT NUMBER DO I NEED TO CALL IN THE EVENT OF A BREAKDOWN?

If you have a  Maintenance Plan, call your provider in the event of a breakdown.

If your lease car is still under warranty, you may also be covered for breakdown recovery, depending on the individual manufacturer.

TYRES

If you need new tyres, contact your Maintenance provider if you have a maintenance plan.

If you do not have a maintenance plan, the tyre should be replaced to the exact size of the current tyre, but it does not have to be the same brand of tyre, and can be taken to any reputable provider.  Please keep any paperwork of the transaction.

Funders

Customer Service and *Maintenance Plans

*where a Maintenance Contract is in place

ALD Driver Assistance Line

08000 32 32 77

Alphabet

0370 5050 135

Arval Driver Helpline

0370 600 4499

Audi

0330 100 8909

Hitachi Capital Vehicle Solutions Assistance

0344 463 2900

Lex Autolease

0344 824 0707

Leaseplan Driverline

0344 493 7644

DriverHelpline (MNH Maintenance)

01254 244 244

Santander Consumer Contract Hire Assistance

0330 134 8751

Skoda

0330 134 8751

Synergy YouDrive Maintenance & Roadside Assistance

0800 9155 121

Leasys Assistance

03445 614 611

Volkswagen Financial Services (VWFS)

0330 100 8988

 

Manufacturer Roadside Assistance  Duration

Abarth

00800 2227 8400

1 Year

Audi

0800 699 999

3 Years

Alfa Romeo

00800 2532 0000

3 Years

Bentley

0800 316 1333

3 Years

BMW

0800 777 111

3 Years

Citroen

08000 727272

1 Year

DS Automobiles

00800 2424 0707

3 Years *8 Years or 100k miles for EVs & Hybrid

Fiat

00800 3428 000

3 Years

Ford

0203 564 4444

1 Year

Honda

0800 521 728

3 Years

Hyundai

0800 980 2733

5 Years

Infiniti

0161 452 4218

3 Years

Jaguar

0800 246 844

3 Years

Jeep

00800 0426 5337

3 Years (60K miles)

Kia

0333 202 1827

1 Year

Land Rover

0800 521 786

3 Years

Lexus

0800 246 866

3 Years

Lotus

01953 608000

X Years

Maserati

00800 62737284

1-3 Years

Mazda

0800 777 179

3 Years

Mercedes-Benz

00800 1777 7777

3 Years

MG Motors

0800 072 3338

1 Year

Mini

0800 777 101

3 Years

Mitsubishi

0800 587 9833

3 Years

Nissan

0330 123 1231

3 Years (excludes LEAF)

Peugeot

0800 294 0294

1 Year

Polestar

0800 051 7863

3 Years *extended by 12 months after every factory scheduled service

Porsche

0800 777 123

3 Years

Renault

0800 085 8005

4 Years

Ssangyong

0800 587 9841

1 Years

Seat

0800 262 622

2 Years

Skoda

0800 526 625

3 Years

Smart

00800 2 777 7777

3 Years

Subaru

0800 777 127

3 Years

Suzuki

0800 107 1155

1 Year

Tesla

0800 756 9960

4 Years (50K miles)

Toyota

0800 246 824

1 Year

Vauxhall

0800 553 388

1 Year

Volkswagen

0800 777 192

1 Year (Touareg 3 Years)

Volvo

0800 777 116

3 Years

 

If you require any additional information regarding breakdown cover you can call us on 0330 134 5998 or email contactus@synergycarleasing.co.uk.