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Service and Maintenance Guide
To get the most out of your leasing experience, all lease vehicles must be maintained and serviced to the manufacturer’s guidelines.
Contracts with Maintenance & Servicing Included
If you have opted to include Maintenance & Servicing as part of your leasing agreement, contact your finance provider for maintenance, servicing and tyres, as well as in the event of a breakdown. Occasionally, for specific requirements, your maintenance contract may be with a separate provider. if this is the case, details were sent to you separately. See contact details below.
Customer Maintained Contracts
If you do not have maintenance included in your lease agreement, your vehicle can be serviced either at a local main dealer or at an approved local garage which is VAT registered and uses genuine manufacturers parts. This is dependent on your finance providers' requirements, so please check with your provider for peace of mind.
What number do I need to call in the event of a breakdown?
If you have a Maintenance Plan, call your finance provider in the event of a breakdown.
If your lease car is still under warranty, you may also be covered for breakdown recovery, depending on the individual manufacturer. If you do not have a mainteance plan, it's a good idea to take out your own breakdown cover to ensure full peace of mind throughout the term of your lease.
Tyres
If you need new tyres, contact your finance provider if you have a maintenance plan.
If you do not have a maintenance plan, the tyre should be replaced to the exact size of the current tyre, but it does not have to be the same brand of tyre and can be taken to any reputable provider. Please keep any paperwork of the transaction.
For any further information on the maintenance and servicing of your lease vehicle, please contact your finance provider.
| Funders | Customer Service & *Maintenance Plans (including roadside assistance for the term of your contract) *where a maintenance contract is in place |
|---|---|
| ALD Driver Assistance Line | 08000 32 32 77 |
| Alphabet | 0370 5050 135 |
| Arval Driver Helpline | 0370 600 4499 |
| Audi Financial Services | 0330 100 8909 |
| Autoserve | 0121 521 3500 |
| BMW Financial Services | 0370 5050 150 |
| BYD Lease Maintenance | 0345 266 5028 |
| Drivalia | 0203 657 6045 |
| Driver Helpline (MNH Maintenance) | 01254 244 244 |
| Hyundai Contract Hire | 0345 266 5102 |
| ICR Leasing | 01908 467 467 |
| Lex Autolease | 0344 824 0707 |
| Leaseplan Driverline | 0344 493 7644 |
| Leasys Assistance | 03445 614 611 |
| Mercedes Benz Financial Services | 0370 847 0700 |
| Mobilize Financial Services | 01480 813 823 / 0203 934 5485 |
| Novuna Vehicle Solutions | 0344 463 2900 |
| Santander Consumer Contract Hire Assistance | 0330 134 8751 |
| Synergy YouDrive Maintenance & Roadside Assistance | 0800 9155 121 |
| Kinto | 0333 222 0966 |
| Volkswagen Financial Services | 0330 100 8988 |
| Manufacturer | Roadside Assistance / Breakdown Cover | Duration of Cover (Years) |
|---|---|---|
| Abarth | 0203 450 8702 | 1 |
| Alfa Romeo | 0203 450 8702 | 1 |
| Alpine | 0330 159 1488 | 3 |
| Audi | 0800 699 999 | 3 |
| Bentley | 0800 316 1333 | 3 |
| BMW | 0370 5050 135 | 3 |
| BYD | 00800 1020 3000 | 2 |
| Chery | 0330 159 0221 | 1* (continues if serviced at approved Jaecoo dealership up to 7 years) |
| Citroen | 08000 727272 | 1 (8 years or 100k miles for EV/Plug-in Hybrids) |
| Cupra | 0330 100 3642 | 2 |
| Dacia | 0333 202 3002 | 3 |
| DS Automobiles | 0800 877 8455 | 3 (8 years/100k miles for EVs & Hybrids) |
| Fiat | 0203 450 8702 | 1 |
| Ford | 0203 564 4444 | 1 |
| Genesis | 0800 8048 116 | 5 |
| GWM | 0203 375 6901 | 5 (8 years for EVs) |
| Honda | 0800 521 728 | 1 |
| Hyundai | 0800 980 2733 | 1 |
| Ineos | 0330 053 0885 | 1 |
| Isuzu | 0800 777 167 | 5 |
| Jaecoo | 0330 159 0221 | 1* (continues if serviced at approved Jaecoo dealership up to 7 years) |
| Jaguar | 0800 246 844 | 3 |
| Jeep | 0800 169 2966 | 3 |
| Kia | 0333 202 1827 | 1 |
| Land Rover | 0800 521 786 | 3 |
| Leapmotor | 0800 0280 970 | 4 |
| Lexus | 0800 246 866 | 3 |
| Lotus | 01953 608000 | 3 (5 years for EVs) |
| Maserati | 0208 158 1016 | 1 |
| Mazda | 0800 777 179 | 3 |
| Maxus | 0333 070 2637 | 5 |
| Mercedes-Benz | 0800 1777 7777 | 3 |
| MG Motors | 0800 072 3338 | 1 |
| Mini | 0800 777 101 | 3 |
| Nissan | 0330 123 1231 | 3 |
| Omoda | 0330 159 0221 | 1* (continues if serviced at approved Omoda dealership up to 7 years) |
| Peugeot | 0800 294 0294 | 1 |
| Polestar | 0808 134 8372 | 3 (extended 12 months after every factory service) |
| Porsche | 0800 777 123 | 3 |
| Renault | 0800 085 8005 | 3 |
| Ssangyong | 0800 587 9841 | 1 |
| Seat | 0330 100 3642 | 2 |
| Skoda | 0800 526 625 | 1 |
| Smart | 0800 2 777 7777 | 3 |
| Subaru | 0800 777 127 | 3 |
| Suzuki | 0800 107 1155 | 1 |
| Tesla | 0162 845 0660 | 4 (or 50k miles) |
| Toyota | 0800 246 824 | 1 |
| Vauxhall | 0800 553 388 | 1 (8 years for EV) |
| Volkswagen | 0800 777 192 | 1 (ID Range & Touareg 3 Years) |
| Volvo | 0800 777 116 | 3 |
Any other questions? Get in touch with us: 0330 134 5998 or email [email protected].
