Thousands of vehicles a week are now being ordered online.  Customers are researching in the comfort of their own home, finding the right deal and taking delivery at their home or office.

Synergy Car Leasing is a leading automotive and finance credit broker. We offer all makes of cars and light commercial vehicles financed in the right way for our clients.  Established for over 13 years with a growing team of 50 great people, we are now looking to talk to more great people with and without Motor Trade Sales Experience who are looking to make the most of our 21^st century industry.

 As we grow we want our people to grow with us, and we look to appoint the leaders of tomorrow from our team today.

 Our customers are at the centre of everything we do, working with Feefo, the global independent feedback engine, we now have over 4,800 5 star rated reviews for Customer Experience and Product. 

Find out more: www.synergycarleasing.co.uk/reviews

We now have a number of great opportunities to join our friendly and professional team at Hornbeam Park in Harrogate (HG2 8RB): 

If you are interested in a career with Synergy Car Leasing, in the first instance, please send your CV, which must be accompanied by a covering letter, to:

careers@synergycarleasing.co.uk

 Trainee Sales Account Manager (Vehicle Leasing)

JOIN THE ONLINE REVOLUTION!

Synergy Car Leasing is the UK’s Vehicle Leasing Broker of the Year 2018 / 2019. We’re recognised as sector leaders in terms of customer experience and quality. Our team is made up of great people rewarded well for their contribution, working in an environment where personal development and growth are key to support our ambitious growth plans.

Position: Trainee Sales Account Manager (Vehicle Leasing)

Location: Hornbeam Park, Harrogate (Commutable from York, Leeds, Wetherby & surrounding areas)

Job type: Full Time, Permanent

Salary: OTE £30,000 to £35,000 per annum, second and 3rd years £40k plus

Benefits: Industry leading package of benefits including Basic Salary, Bonus & Incentives based on performance and compliance criteria

About the role:

We are now delighted to launch our Synergy Sales Academy Program. This is an exciting opportunity to join us at a time when business and personal online vehicle leasing is a growing market. Successful applicants will work with some of the best people in the industry undertaking a full personalised training program.

Responsibilities:

- Managing a large number warm leads via the website and telephone to achieve your sales targets.

- Understanding customer requirements, providing quotes to the customer using online systems and following up with telephone calls, texts and emails.

- Maintaining accurate customer records on the CRM system.

- Working with our Client Services Team to ensure clear communication with third parties and the customer, maintaining our excellent customer service levels.

- Ensuring financial conduct regulations are consistently met during customer communication and throughout the transaction.

About you:

You are ambitious and driven looking for the opportunity to demonstrate your commitment and energy in return for recognition and the opportunity to progress with us as we grow.

You’ll be looking to take your first or next step in a sales role following several years work experience in a customer-facing role, and keen to begin your career with a growing company. Your previous experience may include retail, insurance, customer service, or banking as well as other industries, but more important is your attitude and potential.

You will be able to manage multiple online quoting systems and be diligent in following up with customers and third-party suppliers via phone, text and email to achieve your sales objectives.  You must be numerate, have an eye for detail and understand the importance of following set processes to comply with internal and external industry requirements.

You will be articulate, with a great telephone manner and capable of dealing with an end to end sales process, taking responsibility for your own customers. You will be a team player with a positive mindset.

You may have experience of the following: Trainee Sales Account Manager, Trainee Account Manager, Junior Account Manager, Trainee Business Development Manager, Junior Business Development Manager, Business Development Executive, Sales Executive, Internal Account Manager, Internal Sales Executive, Sales Graduate, Sales Administrator, Graduate Sales, Graduate Account Manager, Graduate Business Development Manager, Customer Service, Call Centre, Contact Centre, etc.

 Applications must include a supporting letter stating why you should be the next member of the Synergy team.  Please email your letter and CV to careers@synergycarleasing.co.uk

Applicant should live within one hour of Harrogate.  Synergy Car Leasing is located on the prestigious Hornbeam Park, only a few minutes’ walk from Hornbeam Park Train Station, with direct connections from both Leeds & York.

Ready for a new challenge?

Want to make that change that will take you on to the next level?

Talk to us and see how we Value our People and want to Reward and Encourage Commitment & Success!

Strictly no agencies please 

Customer Service Manager

Synergy Car Leasing is recognised as the UK’s NO1 Leasing Broker for 2018/19 by the Leasing Broker Federation. In addition to this Synergy’s consistent world class 94 NPS (Net Promoter Score) clearly identifies it as the NO1 for customer experience in a fiercely competitive sector. Established for 13 years with a team of 50 great people, this is a new appointment in our Client Services Team, reporting into the Client Services Director.

You will be looking for a challenging role where your contribution is recognised and rewarded within a dynamic environment. We want our people to achieve their goals and dreams believing in a team-work culture where personal growth and potential are valued.

This position is part of our structured growth plan, and the successful applicant will play a critical role dealing directly with customers and suppliers to solve issues.  You’ll be working with our sales account managers, the client services team, the compliance officer as well as the leadership team to deliver best outcomes for our clients and for the business.

Working from our well located Hornbeam Park Office, Harrogate (HG2 8RB), 2 mins walk from Hornbeam Park train station, on the Leeds side of Harrogate close to Leeds Road.

Position: Customer Service Manager

Location: Harrogate, North Yorkshire

Job type: Full Time, Permanent

Salary: Up to £30K plus bonus (dependent on experience)

About the role:

This is a new position within a growing and ambitious company in a fast moving sector, and reports directly into the Client Services Director.  The Customer Service Manager deals directly with all customer issues relating to vehicle deliveries, contractual complaints or vehicle complaints and finds best outcomes for the customer and the business.  The role involves working with the Compliance Officer to ensure any complaints which are reportable to the FCA are logged and the complaints process is adhered to, in line with our customer commitment ethos and high standards of service.

Responsibilities:

• Liaising directly with customers and supplier on the telephone, email and written communication to solve all types of issues and complaints
• Ensure satisfactory solutions are found for all parties, focusing on delivering best outcomes and maintaining our best in sector customer experience ethos
• Ensuring that the client services team, sales team, compliance officer and leadership team are communicated with as appropriate, and updated on specific complaints/issues where relevant
• Ensuring that all complaints are dealt with following the company’s complaint procedure and are recorded within our systems; and management information reports (MI) are kept up to date and provided to the board of directors on a monthly basis and annually to the FCA where applicable
• Liaising with our suppliers to agree solutions and best outcomes in order to resolve issues and complaints
• Liaising with suppliers, account managers, the compliance officer and the wider team, as well as listening to calls and reviewing paperwork in order to investigate complaints in a thorough, timely, detailed and satisfactory way
• Dealing with customers and suppliers in a positive and assertive way, and confidently dealing with difficult situations

About you:

• Trained and/or has experience of dealing with difficult situations to deliver best outcomes; a complaint handling qualification is desirable but not essential
• Experience of working in a regulated environment would be a distinct advantage
• Good written and verbal communication skills and the ability to deal tactfully and respectfully with difficult situations
• The ability to produce accurate and timely management information and analysis to all stakeholders
• Minimum 3 years’ experience in a complaint handling or customer service role
• Previous experience in a regulated environment would be an advantage
• Attention to detail
• Flexibility and a positive outlook
• Highly resilient and assertive, team player
• An individual who can grow professionally and personally as the role continues to grow

Trainee Management Accountant

Synergy Car Leasing is recognised as the UK’s No1 Leasing Broker for 2018 / 19 by the Leasing Broker Federation. In addition to this Synergy’s consistent world class 94 NPS (Net Promoter Score) clearly identifies it as the NO1 for customer experience in a fiercely competitive sector. Established for 13 years with a team of 50 great people, we are looking for more great people to join our team.

You will be looking for a challenging role where your contribution is recognised and rewarded within a dynamic, entrepreneurial environment. We want our people to achieve their goals and dreams believing in a team-work culture where personal growth and potential are valued.

This is a critical role within the business, and you will be working closely with the Managing Director, giving great insight into the day to day running of the business. For the right candidates, we offer fast track progression opportunities to gain experience and further your career with a fast-growing organisation.

Working from our well-located Hornbeam Park Office, Harrogate (HG2 8RB), 2 mins walk from Hornbeam Park train station, on the Leeds side of Harrogate close to Leeds Road.

Position: Trainee Management Accountant

Location: Harrogate, North Yorkshire

Job type: Full Time, Permanent

Salary: up to £25,000 per annum dependent on experience

About the role:

This role which takes responsibility for the monthly management accounts (working in partnership with our retained accountancy firm), bank and payment reconciliations, general accounts administration, management information (MI) reporting to be submitted to the board of directors on a monthly basis, assistance with annual budgets and forecasting.

You will work independently in this role, and work closely with the Managing Director, the Company Secretary and Director, and the Client Service Director.

Responsibilities:

- Preparation of monthly management accounts, working in conjunction with our external accountancy firm.

- Bank and payment reconciliation.

- General accounts administration.

- Preparation of monthly Management Information (MI) from a range of internal data sources.

- Assistance with annual budget and forecasting.

About you:

• Degree in Accountancy and/or professional accountancy qualification – you may be part-qualified or newly-qualified or ready to start your professional qualifications
• Previous experience in a similar role or in an accounts administrator role and you are ready for the next step
• Experience of using Xero a distinct advantage
• Ability to work independently
• Ability to work well across the organization and across departments at all levels
• Ability to adapt quickly to requests for new information or reports in a fast-moving environment
• Analytical skills coupled with strong verbal and written communication skills
• Organisational skills

To apply for a career with Synergy, please send your CV and a covering letter explaining why you would like to work at Synergy.

You may have experience of the following: Management Accountant, Assistant Accountant, Accountant, Finance Analyst, Finance Officer, Finance Manager, Financial Analyst, Accounts Manager, Reporting, Financial Reporting, ACA, ACCA, CIMA, Part Qualified, Part Qualified Accountant, etc.