Roadside assistance, handbooks & contact numbers will be provided in the glove box of the vehicle. 

For assistance during business hours (09:15-17:00) Monday – Friday, please contact: Laura Lowe - 01423 228296 [email protected]

  1. Before the delivery of the vehicle, Synergy Automotive Ltd trading as Synergy Car Leasing requires a clear copy of the driver of the vehicle’s driving licence and proof of address for the business or hirer in the form of utility bill dated within the last 90 days.
  2. Payment terms: the initial rental and damage deposit will be collected prior to delivery. Regular payments will be taken by direct debit.
  3. If payment is not made by the due date, Synergy Automotive reserve the right to repossess the vehicle immediately and any associated charges and outstanding payments will be charged to the hirer of the vehicle.
  4. The damage deposit will be refunded once the vehicle has been collected and inspected, subject to no damage being confirmed. The cost to replace lost or damaged keys can be up to £500 depending on the make and model of the vehicle.  An Administration Fee of £40 + VAT will be added to the cost of the replacement key.
  5. The Hirer is responsible for the condition of the vehicle and it should be returned in the same condition as it was delivered at the star of the hire period. The vehicle must be returned clean both inside and out. The vehicle will be inspected on collection, and you may be charged for any damage not noted when the vehicle was delivered which is outside of the British Vehicle Rental and Leasing Association (BVRLA) Fair Wear and Tear Guide.  The Hirer is responsible for any costs associated with the vehicle being damaged or stolen. There will also be a Damage Administration Fee of £40 + VAT in addition to the cost of the damage.
  6. The vehicle must be covered on the hirer’s fully comprehensive insurance policy. Synergy Automotive trading as Synergy Car Leasing requires a copy of the insurance certificate prior to delivery of the vehicle.
  7. Customers are responsible for any parking and motoring offences.  These will incur a £40.00 + VAT Administration Fee per fine.
  8. The hirer is responsible for any London Congestion charges, Low Emission Zone charges, and Dart Tunnel charges.
  9. The vehicle is to be maintained by the hirer and the rental covers fair wear only.  Hirers of the vehicle are responsible for tyre damage, puncture and blowout. Windscreen replacement or repairs are the hirer’s responsibility.
  10. The driver should make routine inspections of the vehicle to ensure it is kept in good working order: for example, oil and water and coolant levels, front and rear windscreen washer fluid and tyre pressures.
  11. The vehicle should be treated with due care and respect and the driver should ensure that it is always locked and protected by its anti-theft devices when it is parked or left unattended.
  12. Abortive delivery & collection will be invoiced at £35.00 + VAT per incident
  13. If a vehicle is returned prior to the minimum contract agreement, there will be an additional Cancellation Charge of £100.00 + VAT per vehicle plus any outstanding days rental owed at the lower rate if applicable.                                                                        
  14. On delivery of the vehicle, the Hirer/Driver should check the vehicle carefully for damage such as scratches in the bodywork.  Make a note on the paperwork to avoid any charges at the end of the hire.
  15. Vehicles must be returned with the required amount of fuel – i.e. full or not with the warning light on (as delivered to the customer) unleaded petrol & diesel are charged at £0.40 + VAT on top of the pump price for any top up required. 
  16. It is illegal to use a handheld mobile phone while driving any vehicle.
  17. No smoking is allowed in the vehicle. If we reasonably think that smoking has happened in the vehicle there may be a cleaning fee to pay up to £85+VAT.
  18. Synergy Automotive Ltd trading as Synergy Car Leasing does not accept any liability for personal belongings in the vehicle.  The Hirer should also ensure that all personal belongings are removed prior to collection of the vehicle.  Synergy Automotive Ltd trading as Synergy Car Leasing can accept no liability for belongings which are left in the vehicle after collection.
  19. The Hirer/Driver agrees not to take the vehicle out of the UK without our express written permission. If permission is granted you will be issued with a Vehicle on Hire Certificate (VE103B).  The driver is responsible for being aware of and complying with the driving laws and regulations of other countries.
  20. The driver should familiarise themselves with the vehicle and ensure that they know where the controls for essential instruments such as headlights, hazard warning lights and horn are situated and what type of fuel the vehicle uses.
  21. No alterations can be made to the vehicle (e.g. do not fit roof or bike racks, tow bars, winter tyres).
  22. The vehicle must be driven in accordance with all applicable road traffic laws and regulations and any relevant local laws and driving regulations.
  23. Any luggage or goods in the vehicle must be secured to the extent they will not cause damage to the vehicle or cause risk to any passengers or to any third party or to any third party property.
  24. The vehicle should never be driven under the influence of alcohol, hallucinatory drugs, narcotics, barbiturates, other illegal drugs or any other substance (whether legal or illegal) that is liable to impair driving ability.